When placing an order with us, please ensure that you have checked the details of your requirement before submitting it. We will not be liable to you for errors or omissions you make. Each item needs to be correctly identified. If you have made a mistake, please contact us immediately so we may rectify this for you. A contract is only formed between us once we have sent you an Order acceptance. This email will include your billing information.
Each order will be assigned an order number. This order number needs to be quoted in all correspondence and contact with us.
All Services which appear on the Application are subject to availability. If we are unable to fulfil your order, we will notify you in writing as soon as practicable.
CANCELLING OR RECHEDULING YOUR ORDER
You have the following limited rights to cancel an Order.
You may cancel or reschedule your Order with no additional charge in the following circumstances:
at any time up to four hours before the collection time – set out in our email acceptance of your Order – via the website or by contacting email@example.com; or
If, after we have collected your Item(s), we are affected by an Event Outside Our Control by contacting our Customer Care at firstname.lastname@example.org.
You acknowledge that once an Item has been collected from you, we have begun providing the Services to you and that any rights of cancellation or rescheduling you may have under the Consumer Contracts Regulations or any equivalent law or regulations will be lost.
Cancelling or rescheduling your order less than four hours before a collection or failing to be present for collection will incur a £10 additional charge.
Rescheduling your delivery less than four hours before a delivery or failing to be present for delivery will also incur a £10 additional charge.
All prices are subject to VAT at the current VAT rate
All prices are subject to change from time to time
Payment needs to be made to us in full before we can release items back to you
We reserve the right to suspend servicing you if old orders remain unpaid
Sorry but we cannot be liable for:
Any item which suffers colour loss / shrinkage/ damage, during the cleaning process, whereby the manufacturer’s care label instructions have been adhered to
Any feather / down filled item
Any accessory attached to or contained within any item. An “accessory” means (but is not limited to) belts, buckles, buttons, broaches, beading, painted logos, leather trims, furs, signs, zips, hoods, collars and inner linings.
Any item which is damaged by any accessory on that item
Any ink marks left behind by our poly-marking label system
In the event that any garment / item is lost / damaged by us and is part of a set E.G. two piece suit / furnishings / curtains / upholstery / laundry, We will only compensate for that lost / damaged item that is documented on the customers order. We will not compensate for retrospective value of set loss / damage.
Any item that does not show cleaning instructions
Any item that has deliberate crinkles or creased effects on the fabric which are removed during our cleaning process
Any item with faulty adhesives or interfacing which leave a mark after cleaning
Any item which, due to wear and tear or due to its integral nature, is unable to withstand an industrial laundered or dry-cleaned process
Curtains, blinds (venetian, roman) – For the avoidance of doubt we are not responsible for the following:
Glued-on trims – many adhesives will not withstand the solvents used in cleaning, especially if affected by exposure to light or if more than one year old
Tassels – these may have been weakened by the effects of light
Tie-backs – many of these are not designed to be dry-cleaned. Some are stiffened with plastic liners and often glued during make-up for ease of manufacture
Weights in the bottoms of curtains – these can be small, round, lead weights or chains that can do untold damage during cleaning as they are smashed against the cage sides during the tumbling action. Customer must remove if possible
Swags and tails – these are often cut on the cross (bias) to aid the drape. They can be pulled out of shape during cleaning.
Silver and gold painted designs – most pigments only adhere lightly to the surface of the fabric and can be lost during cleaning. Some may survive the first or second clean, but loss can be progressive over each clean, depending on the amount of mechanical action they are subjected to. Please be aware we are not responsible for this loss
Flocked velvet may change in nature and become hardened
Watermarks contained within the fabric – May not be possible to be removed during cleaning
Old or Poor Stitching – May loosen during cleaning
Weakened Fabric as a result of ultra violet light exposure – May only be noticeable after they are taken down. Weak fabric may be damaged during cleaning
Shrinkage – In the cleaning process may be up to 10%. Stretching post-cleaning may restore some of this length, but they may relax over time.
Household items (duvets, bedspreads, upholstery covers), leather and suede items
Please note that adhesives, defects and faults which were previously camouflaged in manufacture may become more apparent after the cleaning process, and although every care is taken, we cannot always disguise natural flaws or totally remove adhesives, or stretching techniques employed by the manufacturer. These items may “age” after cleaning. All items are therefore only accepted by us for cleaning at your own risk.
We employ a special cleaning programme for all curtains, however, there are some inherent risks such as:
Shrinkage of up to 4% may occur. This is roughly equivalent to 4″ on curtains 8’6″ long
Sunlight, age, general wear and tear and certain atmospheric conditions will have weakened the fabrics which would cause them to shred during the cleaning process
Some glazed fabrics will become fully or partially de-lustered.
Cleaning will remove soiling which may reveal:
Yellowing of fabric through smoke damage
Colour loss caused by wear
Condensation ‘tide’ marks
You must co-operate with us in all matters relating to the Services, provide us with all information required to perform the Services.
Failure to comply with the above is a Customer default which entitles us to suspend performance of the Services until you remedy it or if you fail to remedy it following our request, we can terminate the Contract with immediate effect on written notice to you.
Liability for any reason (including, but not limited to, lost or damaged items) is limited to the lesser of 10 times the cleaning cost or the depreciated value of the item as determined by the Textile Service Association (TSA) fair compensation guidelines.
Any claim settled by us will be on condition that it is accepted by you as full and final settlement
We will not be liable for any damage which is not related to or caused by the cleaning process
We will not be liable for any claim which is excluded under the General Exclusions paragraph above or if you haven’t followed the process for making a claim under the Customer Service paragraph above
We follow the Textile Service Association (TSA) industry guidelines for fair compensation. From these guidelines we would potentially compensate you once liability is proven by us, only once the age, original value and proof of purchase from you is clearly established. We do not replace old for new and therefore need to establish the age, state and condition of the item(s) prior to any compensation being paid out. We will apply a depreciated value to the item(s) as set out by the TSA guidelines.
If there is doubt as to the cause of damage to any item then an independent third party will be appointed by the Laundry Technology Centre. The result of such analysis will be final and will form the basis for any compensation due. The costs of any such analysis shall be paid for by the party which the Laundry Technology Centre determines is liable.
COLLECTION AND DELIVERY
We endeavour deliver your items when expected, however, due to London traffic, circumstances may arise which make it impossible to deliver at the time originally booked. In these rare instances we will endeavour to inform you of the delay ahead of time and reschedule the delivery at your convenience, subject to availability.
If you need to change your booking time for any reason, please inform us as soon as possible so we can rearrange your delivery.
If there is no response or we are unable to gain access to your property at the scheduled time, we will contact you to rearrange your delivery; however we reserve the
right not to accept an order, to cancel an order or terminate your account if this occurs repeatedly.
We reserve the right not to accept an order or cancel and order if there is reason to suspect our staff may be at risk of physical or verbal abuse upon collection or delivery of your items.
Please make us aware of any issues that may arise when attempting to access your property. We reserve the right to decline any order that requires collection or delivery above the third floor, should there be no access by lift, either permanently or temporarily. Where possible, practical and not a health and safety issue, we will endeavour to explore ways of completing your collection or delivery, but cannot guarantee we will be able to do so.
Data security is of great importance to CleanFab Ltd and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.
If password access is required for certain parts of the Website, you are responsible for keeping this password confidential.
We endeavour to do our best to protect your personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Website.
OTHER IMPORTANT TERMS
We may transfer Our rights and obligations under these Terms to another organisation, and We will always notify you in writing if this happens, but this will not
affect your rights or Our obligations under these Terms.
This contract is between you and Us. No other person shall have any rights to enforce any of its terms.
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
These Terms are governed by English law and will be subject to the exclusive jurisdiction of the English courts, unless you are a resident of Northern Ireland or Scotland, in which case you may also bring proceedings in Northern Ireland or Scotland as appropriate.
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